Start Return

Our Guarantee to You

At Maison Buy - we guarantee the quality of our products and want every purchase to be a positive experience. We will do our best to resolve the problem if you are not satisfied.

Return Policy Overview

We will accept returns and exchanges of qualifying items in new and unused/salvageable condition, at our sole discretion, within 30 days of receipt with a valid proof of purchase. Shipping fees will not be refunded.

Customers are responsible for return shipping costs.

Eligible purchases from a Gift Registry are eligible for return up to 90 days from the date of the event, excluding furniture items. The exclusions listed below apply.

Certain items cannot be returned, exchanged or canceled, including: personalized items, custom or made-to-order furniture, items purchased as final sale, store floor samples, live plants, cut yards of fabric, and items worn and/or damaged by normal wear and tear. Shipping charges are non-refundable. Other restrictions may apply.

How to Start a Return

Returns must be made on the brand's website. In other words, Maison Buy items can be returned via the Maison Buy website,

Proof of purchase

Proof of purchase is required to issue an exchange, credit or refund for qualifying items. We will accept the following as proof of your purchase:

Packing slip
Order number
Gift registration number

We cannot accept any items for return or exchange without proof of purchase.

Items must be returned to the store brand where the purchase originated or by mail (if the item was ordered online or by phone and received by mail).

Credits and refunds

We will issue a credit or refund in one of the following ways:

With proof of purchase, the purchase price of the item will be refunded in the original form of payment (cash refunds are limited to $100 on our website maisonbuy.com and any balance will be refunded by check in the mail). When part or all of a purchase has been made with a gift certificate or merchandise credit, a new gift certificate or merchandise credit will be issued respectively.

With a Gift Receipt or Gift Wrap Note, the purchase price of the item will be refunded by a Merchandise Credit.
When the Gift Registration Number is presented without proof of purchase, the current sale price of the item will be refunded by a Merchandise Credit.
Shipping costs will not be refunded and customers will be responsible for the return shipping costs.

Initiate an Online Return to Return Items by Mail

To return items by mail, you can use our online returns feature.

Start the online return with your order number and shipping ZIP code
Select eligible items to return and tell us why you're returning them
Print out a FedEx shipping label (you pay return shipping)
Pack up your item(s)
Drop off at any FedEx store or Narvar Concierge Drop Off location
Track your return easily online
Once we receive your eligible return, your refund will post to the original form of payment within 7-10 business days.

START A RETURN

Customers are responsible for return shipping charges and any pickup fees.

If you prefer not to use online returns, follow the instructions on the Packing Slip enclosed with your order, insure the package, and mail it to the address on your Packing Slip. If you do not have the Packing Slip or have misplaced it, please Contact Us. Without proof of purchase, we are unable to accept any items for return or exchange.