Refund policy

Return & Refund Policy – Maison Buy

At Maison Buy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date of delivery to return an item.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Be in the original packaging
Include a receipt or proof of purchase

Non-returnable items include:

Gift cards
Downloadable software or digital products
Personal care items (e.g., cosmetics, undergarments) for hygiene reasons

To initiate a return, please contact our customer support at support@maisonbuy.com. Once your return is approved, we’ll send you the return shipping instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days to your original payment method.
Shipping costs are non-refundable.
If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, email us at support@maisonbuy.com with photos and details.

Return Shipping (International Customers)

Europe, USA & Canada: You are responsible for paying your own return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank or credit card account again.
Contact your payment provider — it may take some time before your refund is officially posted.
Still no refund? Please contact us at support@maisonbuy.com.

6. How to request a return
Please contact our call center via e-mail support@maisonbuy.com to inform us of the return.

Please provide your order number and the reason for the return.
Once the request has been approved, we will send you instructions for sending the product back.

7. Exchanges
Unfortunately, we do not do direct exchanges. If you would like another product, please return it and then make a new purchase.

8. Defective products
If the product has a manufacturing defect, the return will be accepted within 14 days and Maison Buy will be responsible for the shipping costs. The refund or exchange will be made according to the assessment of the defect.