Shipping policy

1. Shipping Coverage

We currently ship to:

• North America: United States & Canada

• Europe: All EU countries, UK, Norway, Switzerland, and other major territories

If your country or region is not listed at checkout, please contact us at support@maisonbuy.com for availability.

---

2. Shipping Method & Carriers

Maison Buy operates under a dropshipping model. This means products are shipped directly from our suppliers or fulfillment partners, which may be located in various countries including the US, Europe, and Asia.

We partner with reliable carriers such as:

• USPS, UPS, FedEx (for US & Canada)

• Royal Mail, DPD, DHL, Hermes (for Europe)

• Local postal services, depending on the destination

---

3. Processing Time

• Orders are typically processed within 1–3 business days.

• Once processed, tracking information will be emailed to you automatically.

---

4. Estimated Delivery Times

Please note that all delivery times are estimates and may vary depending on product location, destination country, and customs clearance.

Some items may arrive in multiple packages depending on the supplier.

---

5. Shipping Costs

• Shipping fees are calculated at checkout based on destination and weight.

• We may offer free shipping promotions on selected products or order amounts.

• Customs duties and import taxes are the responsibility of the customer and may apply based on your country’s laws.

---

6. Order Tracking

Once your order is shipped, a tracking number will be sent to your email. You can track your package through our tracking page or via the carrier’s official website.

Please allow up to 5 business days for tracking to update after your order has been dispatched.

---

7. Delayed or Lost Packages

While we do our best to ensure timely deliveries, Maison Buy is not liable for:

• Delays caused by customs, weather, holidays, or postal disruptions

• Lost packages due to incorrect address information provided by the customer

If your package seems lost or is significantly delayed, please contact us at support@maisonbuy.com, and we’ll investigate the issue with the carrier.

---

8. Wrong or Damaged Items

If you receive an incorrect, defective, or damaged item, please contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund as per our Return & Refund Policy.

---

9. Change of Address

If you need to change your shipping address, please contact us within 12 hours of placing your order. After that, we cannot guarantee the change before shipment.

---

10. Contact Us

If you have any questions regarding shipping or your order status, please contact our support team:

📧 support@maisonbuy.com
⏱ Support hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)

E-mail: support@maisonbuy.com

Phone: 🇨🇦 +1 (501) 204-6067

Opening hours: Mon-Mon, 24h (Toronto time).