Ordering
How do I place an order?
It's easy. First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.
When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.
When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.
When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.
Phone Orders: You can also place your order by calling us at 647-477-1537.
How do I track my order?
You can track your order progress and delivery of items by clicking on Order Tracking. Order Tracking is also found at the bottom of every web page and in "your account" at the top of every page.
The delivery services we use receive order numbers and tracking numbers from us at the close of business seven (7) days a week. If these delivery services do not have a record of your order, they may not have received these numbers in their systems yet. In that case, we suggest tracking your order again the following business day.
Please note: Gift Cards, Swatch Orders, and some furniture items cannot be tracked online at this time. You may also call us at 647-477-1537 for tracking information. Please have your order number available so that we may assist you more quickly.
How do I pay for my purchase?
We accept a variety of payments including PayPal, Apple Pay, Venmo, MasterCard, Visa, American Express, Discover.
How do I redeem my Gift Card/online?
It's easy. Make your selections and proceed to checkout as normal. On the Payment page, enter your Gift Card/Purchasing Card Number.
If you have more than one Gift Card/Purchasing Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.
Note: Gift Cards/Purchasing Cards can be used in conjunction with a credit card to complete your transaction.
If I purchase an item from a gift registry, how soon will the gift registry be updated with my purchase?
Within 45 minutes.
How do I send items to multiple addresses?
If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.
Can I purchase a gift item online that is out of stock?
Of course. We will expedite the fulfillment of your gift order as quickly as possible.
Shipping and Delivery
How much does shipping cost?
At Maison Buy, our goal is to deliver your purchase as quickly and cost-effectively as possible. Shipping costs and delivery methods may be updated at Checkout if consolidating items in your order results in better rates and delivery times.
The exact shipping cost for your entire order will be calculated and displayed during Checkout.
Learn more about our shipping and delivery rates.
What is the delivery time to an APO/FPO address?
Orders shipped to APO or FPO addresses will ship via Parcel Post. We guarantee delivery to the military checkpoint within 3-7 business days. Our experience has been that these orders are received at the final destination within 3 weeks of the purchase date.
What is the delivery time to Alaska, Hawaii, and U.S. Territories?
Please allow 6-9 business days for items shipped via Standard Delivery. Please add 1-3 business days for orders shipped via 2-Day Express Delivery or Next Day Air Delivery. Shipping for larger items is available upon request. Please contact us by email or call 647-477-1537 for a quote.
Shipping Information
How much is shipping?
At Maison Buy, our goal is to deliver your purchase in the quickest and most economical way possible. Shipping costs and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times.
The exact shipping amount for your entire order will be calculated and displayed during Checkout.Learn more about our Shipping and Delivery fees.
How soon can I receive my orders?
At Maison Buy, our goal is to deliver your products as quickly as possible, while offering the best service at the best price. We review each order individually, considering the destination, weight and size of the items. These factors are used to determine the shipping method selected for each order. Items ordered together may not be shipped together.
In-stock accessories and small furniture items are shipped via Standard Delivery and typically arrive at your doorstep within 3 to 5 business days from the time of order. Business days are Monday through Friday, excluding holidays. Some furniture and furniture accessories shipped via Standard Delivery cannot be upgraded to Second Day Delivery or Next Day Air Delivery.
Larger boxed items are shipped via Basic Freight Delivery and typically arrive within 7 to 10 business days from the time the order leaves the regional warehouse.
Deliveries are made to your doorstep.
Our carrier will contact you 1 to 2 days prior to delivery to set a delivery time.
Delivery will occur Monday through Friday during business hours.
A responsible adult, at least 18 years of age, must be available to sign for delivery.
You are responsible for unpacking, assembling, and disposing of packing materials.
You will receive a call two days prior to your scheduled delivery date, with a 2-3 hour delivery window.
A responsible adult, at least 18 years of age, must be home to sign for delivery.
We will unpack your items, place them in the room of your choice, and remove the packing materials.
If you need to reschedule or cancel your delivery, please contact us at least 3 days prior to your scheduled delivery date to avoid a $35 rescheduling fee.
Please note that deliveries are geographically routed, so we cannot accommodate requests for specific delivery times.
Orders paid in full must be delivered or picked up within 60 days.
You will receive a call up to 24 hours before your scheduled delivery date with your estimated delivery time.
A responsible adult, 18 years of age or older, must be home to sign for delivery.
Custom/made-to-order items require a 50% non-refundable deposit. Custom/made-to-order items cannot be canceled, exchanged, or returned and require additional production time. Production time varies by supplier. Upholstered furniture can be delivered via our Basic Shipping, Local Home Delivery, or Long Distance Home Delivery services. Please refer to your order confirmation email or receipt for which service is being delivered. We will notify you when your items are ready to be scheduled. Sign up for notifications by text, email, or phone to stay informed.
How will my Gift Card be sent?
Our Gift Cards are sent to your email online, where you have a virtual card available to use in our Maison Buy store.
How can I track my order?
You can track the progress of your order and the delivery of your items by clicking on Order Tracking. Order Tracking can also be found at the bottom of every web page and under "your account" at the top of every page.The shipping services we use receive our order and tracking numbers at the end of the business day, seven (7) days a week.
If these shipping services do not have a record of your order, they may not have received these numbers in their systems yet. In this case, we suggest that you track your order again the next business day.Please note:
Gift cards, sample orders, and some furniture items cannot be tracked online at this time. You can also call us at 647-477-1537 for tracking information. Please have your order number ready so we can assist you more quickly.
How do I know if my items will be assembled?
All furniture shipped is the responsibility of the customer to assemble or hire an assembler.
How do I send items to multiple addresses?
If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.
Returns and Exchanges
What is your return policy?
At Crate and Barrel, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.Learn more about Returns and Exchanges.
Do I have to disassemble the product for the return?
You do not need to disassemble the product.
Can I return something that was assembled at my home by Maison Buy?
No, because we do not have this assistance with assemblers, the customer must assemble it themselves or hire an assembler.
Products and Requests
Can I choose seasonal items for my registry?
At Maison Buy continually tries to bring new, contemporary and exciting designs to our customers. Therefore, many of our items are seasonal. Unfortunately, we cannot guarantee how long an item will remain available for purchase.
If you choose to register for seasonal merchandise, we suggest that eight weeks before your event you see what is new for the season and make additions to your registry at that time.
These seasonal items should be available when most of your guests are purchasing your gifts.
Can I purchase a gift item online that is currently on backorder online?
Absolutely. We will expedite completion of your gift order as soon as possible. And don’t forget to check our stores directly to see if they have the item in stock.
Does Maison Buy offer any eco-friendly products?
Yes, we prioritize developing more eco-friendly products across our entire collection.
Website Issues
Is the information I give you secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Learn more.
Please note: email is not encrypted and is not considered a secure means of transmitting your credit card information. If you prefer not to order online, you can place your order by phone at 647-477-1537. Customer service hours are Mon - Fri: 8 am to 7 pm CT; Sat - Sun: 8 am to 6 pm CT.
What browser do I need to shop?
If you are using older versions of your browser, you may experience technical difficulties while shopping or with online ordering. If you are experiencing problems with the site, download the current version of any of the following recommended browsers:
Chrome (For Mac, Windows, and Linux) https://www.google.com/chrome/
Edge (For Mac, Windows, and Linux) https://www.microsoft.com/en-us/edge
Firefox (For Mac, Windows, and Linux) http://www.mozilla.com/firefox/
Safari (For Mac) https://www.apple.com/safari/
What are Cookies and how do I enable them?
Cookies are pieces of information that are stored by your hard drive to remember aspects of your visits to a particular website. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information like passwords or credit card information. Most Web browsers automatically accept cookies.
You will need cookies to be turned on when you are logging into your account, your registry or when you are attempting to complete a purchase.
Chrome 3.0 or higher: Click the wrench icon at the top right of the browser. Select "Options" from the drop down menu that appears. Click on the "Under the Hood" tab. You will see an area entitled "Privacy". Scroll down to "Cookie Settings" and select "Allow all Cookies" from the drop down box. Click "OK" to close the menu.
Firefox 3.0 or higher: Click the "Tools" menu at the top of the browser. Select "Options" from the drop down menu that appears. Click on the "Privacy" tab. You will see an area entitled "Cookies". Click in the checkbox (small white square) next to "Accept cookies from sites". A check indicates that this option is selected. Click "OK" to close the menu.
Internet Explorer 11 or higher: Click the "Tools" menu at the top of the browser. Select "Internet Options" from the drop down menu that appears. Click on the "Privacy" tab. Using the slider graphic, set it to "Medium". Click "OK" to close the menu.
Safari 3.1 or higher: Click on the "Safari" menu at the top of the screen. Select "Preferences" from the drop down menu that appears. Click on the "Security" tab. You will see an area entitled "Accept Cookies". Click in the checkbox (small white circle) next to "Always". Click "OK" to close the menu.
Furniture
Can I purchase furniture online?
All of the furniture items appearing on our website are available for purchase online.
What if I want a furniture frame in a different type of fabric?
Hundreds of additional colors, additional frames and custom fabrics are offered online and in stores to complement our in-stock furniture.
For more information, chat with us online, email or call us, or contact your nearest store. Please note: Additional colors, additional frames, custom and COM are non-returnable.
Canadian & EUA Orders
Can my order be delivered to Canada or EUA?
Yes. Maison Buy is Canadian-based and ships most easily to Canada and the United States.We ship to all of Europe, including Australia, South Africa and Japan.
The exact delivery time for your order may depend on the products you choose. If you have any questions about delivery times, please visit Shipping & Delivery for more details.
Maison Buy Credit Card and Mastercard
Where can the Crate and Barrel Credit Card and Mastercard be used?
The Maison Buy Credit Card is not yet available to our customers. Therefore, we have a gift card so that our customers can use it virtually.
Price Match Guarantee
Do you have a price match policy?
We guarantee the best price. If you find a lower price on an identical name-brand item/model number available at another store or website, we will happily match the price at the time of your purchase. Some exclusions and restrictions apply.
What are the terms and conditions of your price match policy?
Please see our price match guarantee terms and conditions below: Only one price match per identical item per person.At the time you request a price match, the lower price must be published and valid and you must present an original, complete paper advertisement, online validation or website address showing the valid price.At the time you request a price match, the lower price item must be in stock.
We reserve the right to verify an advertised price and the availability of the item.Price match is valid only in the U.S.Price match is valid for online and in-store purchases.Price match is offered only the day of your purchase.Item must be identical in brand name, size, weight, color, quantity and model number and sold by one of the following Maison Buy competitors: Crate and Barrel, Bed Bath and Beyond, Bloomingdales, Macy’s, Sur la Table, Target, Williams Sonoma or Amazon (for items fulfilled directly by Amazon; excluding items fulfilled by Amazon Marketplace.
Are there any exclusions to your price match guarantee?
The following exclusions apply to our price match guarantee:
- Offers that include financing
- Bundling of items
- Free items/buy-one-get-one-free items/gift-with-purchase offers if the retail price is not shown in the advertisement
- Typographical or other pricing errors
- Mail-in offers and instant rebates
- Competitors' service prices (such as shipping and delivery fees)
- Items that are advertised as limited-quantity, limited-time, out-of-stock, open-box, clearance, refurbished/used items, closeout, damaged product or liquidation sales
- Items that are sold by resellers, clearance websites and retail outlets, including, but not limited to, eBay and Overstock.com
- Category-wide or storewide discounts
- Percentage(%) or dollars-off discounts or coupon-required prices
- Prices that only display on a website after guests log in
- Paid membership club or paid loyalty programs (e.g., prices that require a club or loyalty card that is associated with a membership fee)
- Non-branded or private-label items (e.g., not marketed under a specific brand name).
- Prices offered outside the U.S.
- Credit card offers
- Prices that require minimum quantity purchases
Taxes and Fees
Price Adjustments
We are happy to provide a one-time price adjustment for items marked down within 7 days of receipt of the merchandise.
Do you charge taxes?
Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped.
We will add all applicable taxes to items shipped to AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.
Where and when applicable, we collect sales tax on shipping.Taxes also apply to Gift Boxes. This amount will be included in your Total Tax at Checkout.Online purchases picked up at The Village at Gulfstream Park store in Florida require a tax on District Improvement Fees.
Purchasers in some states may be responsible for reporting and paying applicable sales and/or use tax to their state.From July 1, 2022, through June 30, 2023, the State of Illinois sales tax on groceries is 0%. *Local taxes may apply.
What is a District Improvement Fee?
The District Improvement Fee (DIF) was created to ensure financial support for The Village at Gulfstream Park, a publicly owned development.
Why am I being charged a District Improvement Fee?
A DIF must be collected on all purchases made within The Village at Gulfstream Park that are subject to sales tax by the state of Toronto and Florida. Online orders that are picked up at The Village at Gulfstream are taxed in the same manner as purchases made from the physical store and, therefore, are also subject to the DIF.
How is the District Improvement Fee calculated?
The DIF is set at 0.5%. It is calculated by multiplying the pre-tax sale price by 0.005 and rounding to the nearest penny. Toronto and Florida sales tax (6 and 8%) will be charged on the combined total of the pre-tax sale amount plus the DIF.