Refund Policy

Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.

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Last updated: April 2025

1. General

2. Return Shipping (International Customers)

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Late or Missing Refunds

6. Refunds

1. general

You have 30 days from the date of delivery to return an item.

To be eligible for a return, your item must:

- Be unused and in the same condition that you received it

- Be in the original packaging

- Include a receipt or proof of purchase

Non-returnable items include:

Gift cards

Downloadable software or digital products

Personal care items (e.g., cosmetics, undergarments) for hygiene reasons

To initiate a return, please contact our customer support at support@maisonbuy.com. Once your return is approved, we’ll send you the return shipping instructions

2. return shipping (international customers)

Europe, USA & Canada: You are responsible for paying your own return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

3. exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, email us at support@maisonbuy.com with photos and details.

4. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. late or missing refunds

If you haven’t received your refund:

Check your bank or credit card account again.

Contact your payment provider — it may take some time before your refund is officially posted.

Still no refund? Please contact us at support@maisonbuy.com.

How to request a return
Please contact our call center via e-mail support@maisonbuy.com or telephone +15012046067 to inform us of the return.

Please provide your order number and the reason for the return.
Once the request has been approved, we will send you instructions for sending the product back.

6. refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days to your original payment method.

Shipping costs are non-refundable.

If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.