Refunds & returns

Refund & Returns

At Maison Buy - we guarantee the quality of our products and want every purchase to be a positive experience. We will do our best to resolve the problem if you are not satisfied.

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Last updated: April 2025

1. Return Policy Overview

2. How to Start a Return

3. Proof of purchase

4. Credits and refunds

5. Initiate an Online Return to Return Items by Mail

1. return policy overview

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@maisonbuy.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@maisonbuy.com.

You have 30 days from the date of delivery to return an item.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it

Be in the original packaging

Include a receipt or proof of purchase

Non-returnable items include:

Gift cards

Downloadable software or digital products

Personal care items (e.g., cosmetics, undergarments) for hygiene reasons

To initiate a return, please contact our customer support at support@maisonbuy.com. Once your return is approved, we’ll send you the return shipping instructions.

2. how to start a return

Returns must be made on the brand's website. In other words, Maison Buy items can be returned via the Maison Buy website.

3. proof of purchase

Proof of purchase is required to issue an exchange, credit or refund for qualifying items. We will accept the following as proof of your purchase:

Packing slip
Order number
Gift registration number

We cannot accept any items for return or exchange without proof of purchase.

Items must be returned by post.

4. credits and refunds

We will issue a credit or refund in one of the following ways:

With proof of purchase, the purchase price of the item will be refunded in the original form of payment (cash refunds are limited to $100 on our website maisonbuy.com and any balance will be refunded by check in the mail). When part or all of a purchase has been made with a gift certificate or merchandise credit, a new gift certificate or merchandise credit will be issued respectively.

With a Gift Receipt or Gift Wrap Note, the purchase price of the item will be refunded by a Merchandise Credit.
When the Gift Registration Number is presented without proof of purchase, the current sale price of the item will be refunded by a Merchandise Credit.
Shipping costs will not be refunded and customers will be responsible for the return shipping costs.

5. initiate an online return to return items by mail

To return items by mail, you can use our online returns feature.

Start the online return with your order number and shipping ZIP code
Select eligible items to return and tell us why you're returning them
Print out a FedEx shipping label (you pay return shipping)
Pack up your item(s)
Drop off at any FedEx store or Narvar Concierge Drop Off location
Track your return easily online
Once we receive your eligible return, your refund will post to the original form of payment within 7-10 business days.

Customers are responsible for return shipping charges and any pickup fees.

If you prefer not to use online returns, follow the instructions on the Packing Slip enclosed with your order, insure the package, and mail it to the address on your Packing Slip. If you do not have the Packing Slip or have misplaced it, please Contact Us. Without proof of purchase, we are unable to accept any items for return or exchange.