<h1>Shipping/Delivery FAQS</h1>

Shipping/Delivery FAQS

Here you can ask questions about how deliveries, shipments and orders work.

Standard Delivery Fee

Charges shown below are based on the total value of merchandise shipped to each addres.

Oversize shipping charges may apply to some items due to large size or bulkiness.

Shipping destinations within the contiguous U.S.

Merchandise Total

Up to $15.00

$15.01 - $25.00

$25.01 - $45.00

$45.01 – $65.00

$65.01 – $90.00

$90.01 – $125.00

$125.01 – $200.00

$200.01 – $300.00

$300.01 and Above

- 3-5 business days

$6.00

$7.00

$9.50

$12.95

$16.00

$19.00

$24.00

$29.00

10% of merchandise total

- Premium

$18.95

$19.95

$22.45

$25.90

$28.95

$31.95

$36.95

$41.95

10% of merchandise total + $12.95

- Express

$30.95

$31.95

$34.45

$37.90

$40.95

$43.95

$48.95

$53.95

10% of merchandise total+ $24.95

Rates for Alaska, Hawaii and U.S. Territories

Merchandise Total

Up to $15.00

$15.01 - $25.00

$25.01 - $45.00

$45.01 – $65.00

$65.01 – $90.00

$90.01 – $125.00

$125.01 – $200.00

$200.01 – $300.00

$300.01 and Above

- 7-15 business days

$16.00

$17.00

$19.50

$22.95

$26.00

$29.00

$34.00

$39.00

10% of merchandise total+ $10.00

- 3-5 business days

$28.95

$29.95

$32.45

$35.90

$38.95

$41.95

$46.95

$51.95

10% of merchandise total+ $22.95

Standard Delivery Details

Delivery times shown below are for in stock merchandise only.

- Shipping Method

Standard Delivery

Premium or Priority

Express

- Standard Address

3-5 business days (Mon - Fri)

Orders placed by noon CT will be delivered in 2 business days.

Orders placed by noon CT will be delivered by the end of the following business day.

- PO Box Address*

4-9 days (Mon-Sat)

2-3 days (Mon-Sat)

Not available

- FPO/APO Address

3-5 business days to U.S. containment delivery point

Not available

Not available

*Standard delivery time for PO Boxes outside of the contiguous U.S. is 3-5 business days.

Basic Freight Delivery Fee

Shipping Charge for Basic Freight Delivery Fee is $299.

Additional charges may apply to special warehouse and residential circumstances, including remote locations not readily accessible; please text message (501) 204-6067 for details about your location.

Basic Freight Delivery Details

Shipping time is approximately 16-21 business days, Mon–Fri, daytime hours.

Additional charges may apply to special warehouse and residential circumstances, including remote locations not readily accessible; please text message (501) 204-6067 for details about your location.

Deliveries are made to the door.

An adult (18 years or older) must be present to accept deliveryItems shipped via Basic Freight Delivery are boxed and arrive at your doorOur carrier will call 1–2 days before your delivery date to schedule an estimated time of delivery.

Local In-Home Delivery Fee

Furniture orders under $999

FeeUp to 100 miles of a shipping point $159

Over 100 miles of a shipping point $399

Unlimited furniture itemsFeeUp to 100 miles of a shipping point $279

Over 100 miles of a shipping point $399

Map of shipping points

  • Atlanta, Georgia
  • Austin, Texas
  • Baltimore, Maryland
  • Boca Raton, Florida
  • Boston, Massachusetts
  • Charlotte, South Carolina
  • Chicago, Illinois
  • Cincinnati, Ohio
  • Cleveland, Ohio
  • Columbus, Ohio
  • Dallas, Texas
  • Denver, Colorado
  • Detroit, Michigan
  • Hartford, Connecticut 
  • Houston, Texas
  • Indianapolis, Indiana
  • Kansas City, Missouri
  • Los Angeles, California
  • Milwaukee, Wisconsin
  • Minneapolis, Minnesota
  • New York City, New York
  • Philiadelphia, PA
  • Phoenix, Arizona
  • Pittsburgh, Pennsylvania
  • Portland, Oregon
  • Raleigh Durham, North Carolina
  • Richmond, Virginia
  • Sacramento, California
  • Salt lake City, Utah
  • San Diego, California
  • San Francisco, California
  • Seattle, Washington
  • St. Louis, Missouri
  • Tampa, Florida
  • Tucson, Arizona
  • Washington D.C.

Free delivery to the 10 provinces of Canada

• Alberta

• British Columbia

• Manitoba

• New Brunswick

• Newfoundland and Labrador

• Nova Scotia

• Ontario

• Prince Edward Island

• Quebec

• Saskatchewan

Local In-Home Delivery Details

In-stock merchandise is usually delivered within 7-14 business days, though some areas may take longer.


For a flat fee per trip, we will deliver every piece of in-stock furniture in your order regardless of the number of items.


If your order contains both in-stock and back-ordered merchandise, we will deliver all items in one delivery.


Multiple deliveries can be accommodated by request for an additional delivery fee.
Service via dedicated delivery partners for customer addresses within our local delivery areas (locations near our stores or warehouses).


Additional charges may apply to special warehouse and residential circumstances, including remote locations not readily accessible; please call (501) 204-6067 for details about your location.


White Glove delivery includes two-man service, placement in a room of your choice and removal of packaging. Product is assembled unless otherwise specified.
1-2 days before delivery, you will receive a call with a 2-4 hour delivery time frame. Time frames are routed geographically and cannot be changed


Deliveries must be changed or cancelled 3 days before your scheduled delivery date to avoid a $35 rescheduling fee.
Driver will not move existing furniture so please clear the area prior to delivery.
Person accepting delivery must be at least 18 years of age.

Gift Card Delivery Fee

Delivery SpeedFee3-5 business days

FREE2 business days

$6Next business day

$12

Gift Card Delivery Details

Gift Cards may be shipped to Postal Canada or U.S. addresses via U.S. Postal Service Maison Buy Gift Cards may be redeemed online at crateandbarrel.com or cb2.com. They may also be used at our Crate and Barrel stores, CB2 stores, or by phone for catalog orders.

Please note: We do not personalize Gift Cards with a recipient name. Each Gift Card is issued in the denomination indicated by the purchaser. You can enter a gift message free of charge during checkout.

Add Special Delivery Instructions

Manage special delivery instructions by adding them directly to your FedEx Delivery Manager or UPS My Choice account.To find out who your carrier is, log into your Maison Buy account and find the Orders tab under your account settings. From there, click View Order Details then Track Package.If you checked out as a guest and do not have a Maison Buy account, click View Order Details on your confirmation email.

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